1. Introduction
Shappa ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website shappa.com.au or make a purchase from us.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information collected by Shappa in Australia.
2. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our website.
Personal Information You Provide
Contact Information: Name, email address, phone number, and mailing address
Payment Information: Credit card details, billing address, and payment history (processed securely through our payment providers)
Account Information: Username, password, and account preferences
Order Information: Purchase history, order details, and delivery information
Communication Records: Correspondence with our customer service team, feedback, and reviews
Automatically Collected Information
Device Information: IP address, browser type, device type, operating system, and unique device identifiers
Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 7 for more details)
3. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing: To process and fulfill your orders, manage payments, and arrange delivery
Customer Service: To respond to your inquiries, provide support, and handle returns or refunds
Account Management: To create and manage your account, verify your identity, and maintain your preferences
Marketing Communications: To send you promotional emails, newsletters, and updates about our products and services (with your consent, which you can withdraw at any time)
Website Improvement: To analyze website usage, improve our services, and enhance user experience
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Fraud Prevention: To detect, prevent, and address fraud, security issues, and other illegal activities
4. Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
Service Providers
Payment processors (e.g., Shopify Payments, PayPal) to handle transactions
Shipping and logistics companies to deliver your orders
Email service providers to send communications
Analytics providers to analyze website usage
IT service providers to maintain and support our website
Legal Requirements
When required by law, court order, or government regulation
To protect our rights, property, or safety, or that of our customers or others
In connection with a business transfer, merger, or acquisition
With Your Consent
We may share your information with other parties when you have given us explicit consent to do so
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
SSL encryption for data transmission
Secure payment processing through PCI DSS compliant providers
Regular security assessments and updates
Access controls and employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
For example:
Order and transaction records are typically retained for 7 years for accounting and legal purposes
Marketing consent records are retained until you withdraw consent
Account information is retained while your account is active and for a reasonable period after closure
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website.
Types of Cookies We Use
Essential Cookies: Required for the website to function properly (e.g., shopping cart, login)
Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
8. Your Rights and Choices
Under the Australian Privacy Principles, you have the following rights regarding your personal information:
Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate, incomplete, or out-of-date information
Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us
Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs
To exercise these rights, please contact us at info@shappa.com.au or use the contact details provided in Section 11.
9. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside Australia, including but not limited to the United States, where our service providers (such as Shopify) may be located. When we transfer your information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable privacy laws.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Email: info@shappa.com.au
Address: Shappa, Melbourne, Australia
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date below.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Last Updated: [Date to be updated when published]
13. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
