1. Cancellation Policy
If you want to cancel your order, please email us to info@shappa.com.au within 1 hour of placing the order.
1. Most of orders would be shipped within 24 hours. In the event your order has not shipped, you have 24 hours to notify us of the cancellation.
2. There are no cancellation fees for standard items canceled before shipment.
3. If the item has already shipped, it is subject to our standard return policy.
2. Return and Refund Policy
We want you to be completely satisfied with your Shappa purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.
Please send an email to info@shappa.com.au with your return request along with the order number and product picture included. Also, please let us know the reason for your return.
3. General information for all returns
1. Please contact us via email for the return request firstly and then we will send you the address for returns.
We don't handle it if the returns are sending back without any Notification. You could contact your local logistics company to return the packages to us and keep us informed for the tracking information.
Regarding to all returns for non-quality issues, you are responsilble for the return fees.
2. Returns need to be made within 30 days of receipt.
No restocking fee is applied for items returned in “like new” condition.
You are also free to return any item after 30 days of receipt.
In this case, we offer two return options:
The total cost of shipping will be deducted from your refund.
A 10 percent restocking fee will be deducted from the refund amount for all opened products.
No shipping fee is applied.
A 15 percent restocking fee will be deducted from the refund amount for all opened products.
3. All items must be returned in their original factory packaging and in “like new” condition.
Items returned in other than “like new” condition will be subject to a 10% restocking fee. The restocking fee will be deducted from your refund.
4. Backordered Items
In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.We will check the available time of goods stock for you and send you a mail to inform you and get your instruction of cancellation or waiting.