1. Cancellation Policy
Right of withdrawal
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.
You have the right to cancel this contract within 30 days without giving any reason.
You can exercise your right of return by informing us of your decision by means of a clear declaration (e.g. by email:contact@shappa.com.au) within 30 days. (the period begins on the day the goods are received).
The prerequisite for exercising this voluntary right of return is, however, that you return the goods in their entirety, in good condition and without any damage. The return must be in the original packaging or in a similarly stable packaging.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use Paypal payment to refund your order funding, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
Order Cancellation
If you want to cancel your order, please email us to contact@shappa.com.au within 1 hour of placing the order.
1. Most of orders would be shipped within 24 hours. In the event your order has not shipped, you have 24 hours to notify us of the cancellation.
2. There are no cancellation fees for standard items canceled before shipment.
3. If the item has already shipped, it is subject to our standard return policy.
2. Return and Refund Policy
We want you to be completely satisfied with your Shappa purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.
Please send an email tocontact@shappa.com.au with your return request along with the order number and product picture included. Also, please let us know the reason for your return.
3. General information for all returns
1. Please contact us via email for the return request firstly and then we will send you the address for returns.
We don't handle it if the returns are sending back without any Notification. You could contact your local logistics company to return the packages to us and keep us informed for the tracking infomation.
Regarding to all returns for non-quality issues, you are responsilble for the return fees.
2. Returns need to be made within 30 days of receipt.
3. Returned items need to be good conditions with original packaging, Items returned not in the original packaging or get damaged will not be eligible for a refund.
The refund will be processed within 7 business days after our warehouse receive all packages.
4. Customers are asked to avoid damaging or contaminating the goods. If possible, the goods should be returned to Shappa in their original packaging with all accessories. If the original packaging is no longer in the buyer's possession, another suitable packaging should be used in order to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.
5. Refund Policy
We want to give you the best sit-stand desk experience possible and most importantly start you on the right footing. If you’re not completely satisfied with your Shappa for any reason, let us know and you can return the goods to us.
6. Backordered Items
In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.We will check the available time of goods stock for you and send you a mail to inform you and get your instruction of cancellation or waiting.