Help for every step of your order

Shappa is based in Dandenong South, Victoria. Contact us before visiting so the team can confirm which products are available to view and arrange a suitable time.

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Start with the adjustments and fit you need. Ergonomic models generally offer more ways to tune lumbar, armrest, seat and recline support, while office chairs provide a simpler setup. Use the product filter here to compare the current FAQs for each model.

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Compare the recommended user height and weight range, seat dimensions, lumbar adjustment, armrests, recline and the amount of time you expect to sit. Product pages show the specifications for each chair. If you are between options, contact Shappa with your height, preferred sitting style and desk setup.

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Choose a complete desk when you want a matched frame and tabletop ready for assembly. Choose a frame when you already have a suitable desktop or need more control over its size and finish. Check the frame width, load capacity and mounting requirements before using an existing top.

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Custom-made, custom-sized and custom-coloured tabletops may be available by arrangement. Contact Shappa before ordering to confirm the specification, lead time and price. Customised products cannot usually be returned for change of mind once production has started.

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The current dimensions, adjustment range and rated capacity are listed on each product page. Compare those figures with your room, desktop, equipment and body measurements. Contact Shappa if a specification is unclear or your setup is close to a stated limit.

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Shappa currently displays Visa, Mastercard, UnionPay, PayPal, Afterpay and Zip as payment options. Available methods and instalment terms are confirmed at checkout by the relevant provider.

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An order confirmation is sent to the email address used at checkout. Keep it as your purchase record and check the address and items promptly. If you need a tax invoice or cannot find the confirmation, contact Shappa with your name and order details.

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Contact Shappa as soon as possible. Orders can generally be cancelled without a cancellation fee before dispatch, but fulfilment can begin quickly and a change or cancellation cannot be guaranteed once processing has started. After dispatch, the relevant return conditions apply.

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Contact Shappa immediately with your order number and the correct address. An address change is only possible before the order moves too far through fulfilment or carrier processing.

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Contact Shappa before the order is dispatched and include your order number and preferred timing. The team will confirm whether the order can be held. A requested delivery day cannot be guaranteed because final timing depends on stock, dispatch and the carrier.

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Shipping is based on the order weight and destination. Published standard metropolitan rates are free for 0 to 10 kg, $29.95 for 10.01 to 15 kg, $39.95 for 15.01 to 30 kg, and $69.95 above 30 kg. Melbourne local delivery is listed as $20. Regional, remote and Northern Territory orders may require an additional quote.

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The published general estimate is 1 to 2 business days for processing plus about 1 to 5 business days in transit, or around 2 to 7 business days in total. Timing varies by stock status, destination, courier and seasonal demand. Check the product page and tracking message for the most relevant estimate.

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Yes. Tracking is sent by email after dispatch and may also be sent by SMS when a mobile number was supplied. Tracking may not show movement until the carrier completes its first scan.

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Large orders and desk components can travel in separate cartons. A desk frame and tabletop may arrive on different days, commonly 1 to 3 days apart. Check every tracking number before reporting a missing parcel.

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Regional and remote delivery is available in many areas, although surcharges can apply. Northern Territory and some difficult-to-service locations require a custom quote. Contact Shappa with your postcode and products for confirmation.

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Standard delivery is described as authorised to leave. If you require a signature, add the request to your checkout notes. Carrier access and safety requirements can still affect where a parcel is left.

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Contact Shappa as soon as possible and include your order number plus clear photos or video of the carton, label and affected product. The delivery page asks customers to report delivery damage or missing parcels within two business days so a carrier investigation can begin promptly. This does not replace rights available under Australian Consumer Law.

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The 30-day period begins on the date the order is delivered.

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Yes. Eligible chairs may be assembled, adjusted and reasonably used indoors for up to 30 days from delivery. The chair must remain clean, complete and free from significant damage, stains, odours, misuse or excessive wear.

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Request an exchange or return within the 30-Day Chair Comfort Trial. The first eligible chair exchange includes standard return freight for the original chair within eligible Australian service areas. Price differences and regional or difficult-to-service surcharges can still apply.

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Keep the original carton and protective inserts until the trial or return period ends. If chair packaging has been discarded, contact Shappa before arranging a return because suitable replacement packaging or additional freight may be required. Desks, frames, tabletops and accessories generally need their original protective packaging for a change-of-mind return.

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Eligible desks, frames, standard tabletops and accessories generally need to be unused, uninstalled, complete, undamaged and in their original protective packaging. Assembly, drilling or mounting marks can affect eligibility. Customised tabletops are not eligible once production has started. Contact Shappa before returning anything.

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Contact Shappa before sending anything back. Include your order number, the product, the reason for the request, and whether you prefer an exchange or refund. The team will confirm eligibility, provide packing and return instructions, arrange collection where applicable, and inspect the returned product.

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After an eligible return is received, inspected and approved, Shappa generally processes the refund within 7 to 10 business days to the original payment method. Your bank or payment provider may need additional processing time.

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Published coverage depends on the product category. Height-adjustable desk frames, motors, controls, switches and electronics are listed with 10-year coverage; complete electric desks add 5-year tabletop coverage; ergonomic chairs are listed with 10 years; and office chairs with 3 years. Check the specific product and warranty terms before relying on a period.

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The published limited warranty covers defects in materials or workmanship for the original purchaser. The available remedy depends on the issue and may include a replacement part, repair, replacement product or refund where appropriate and required.

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The published exclusions include normal wear and tear, misuse, abuse, accidents, improper installation or maintenance, unauthorised alteration, failure to follow instructions, and some third-party accessories or related products. Consumer rights that cannot be excluded still apply.

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Email info@shappa.com.au or use the contact page. Include your order number or proof of purchase, a clear description of the issue, and useful photos or video so the team can assess the claim.

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The warranty page states that a replacement for an accepted defect is sent without standard delivery charge within Australia. Expedited delivery and delivery outside Australia can incur additional costs.

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Contact Shappa before returning the whole product. Many furniture issues can be resolved with a replacement component or spare part, avoiding unnecessary transport of the complete chair, desk or frame.

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Most furniture is delivered flat-packed for safe transport. Assembly requirements vary by product, so review the product page and included instructions before starting.

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Assembly instructions are included with the product, and many product pages also provide an installation guide or video. Contact Shappa if the guide is missing or you need help identifying a step.

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The required tools vary by product. Basic tools or the main fitting tool are often included, but you may need common household tools and a second person for larger furniture. Check the product instructions before beginning.

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Assembly time depends on the product and your experience. Chairs are generally quicker than standing desks, while large desktops are easier and safer with two people. Allow time to identify all parts and follow the steps in order.

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Use a soft cloth and a mild cleaner suitable for the material. Avoid abrasive products, excessive moisture and harsh solvents. Recheck accessible fasteners periodically and follow the care guidance on the product page for mesh, fabric, leather-look surfaces, frames and tabletops.

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Yes. Shappa offers tailored commercial pricing based on the products, quantities, location, timing and project requirements. The website does not publish a fixed discount table or minimum quantity, so request a quote for your project.

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Include the products or specifications you are considering, approximate quantities, delivery location and required timeline. Floor plans or specification documents can help the team recommend products and prepare delivery options.

SourceCommercial Bulk Orders

Shappa reviews the brief, recommends products, and prepares tailored pricing and a delivery proposal. After quantities, specifications and schedule are confirmed, the team coordinates dispatch, delivery and any eligible installation requirements.

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Installation can be discussed as part of an eligible project, but availability, scope and pricing are not universal. Include site access and installation needs in the initial enquiry so they can be quoted.

SourceCommercial Bulk Orders

The commercial page lists invoice as a payment option alongside card and PayPal. Invoice timing, credit terms and eligibility are not published as standard terms and must be confirmed in the quote.

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The Privacy Policy describes information supplied during orders, account use and support, along with technical and usage information collected through the website. The exact information depends on how you interact with Shappa.

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Information is used to process and deliver orders, provide accounts and customer support, communicate about purchases, operate and improve the website, prevent misuse, meet legal obligations, and send marketing where permitted.

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Payments are handled through payment providers and ecommerce services. Their systems and privacy terms govern payment-card processing. Review the Privacy Policy and the payment provider terms for the current arrangement.

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Use the unsubscribe link in a marketing email or contact Shappa. Transactional messages about an order or service may still be sent when needed.

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Contact Shappa using the details in the Privacy Policy and identify the information or account involved. Requests are handled subject to identity checks, legal obligations and any records Shappa is required to retain.

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