Metropolitan Shipping
Orders placed online are usually dispatched within 1-2 business days.
We can deliver most items we stock to all metropolitan areas in Sydney, Brisbane, Melbourne, Perth and Adelaide. We recommend that you give us an email on info@shapp.com.au to check if your item qualifies for metro delivery rate to your area if in doubt.
Deliveries are made to the ground floor entrance of your premises as per standard transport practices. Please make a note on checkout if you have any specific delivery requirements including delivery to another floor or specific booking in requirements to access your site. We can only accommodate the request if the building has a lift and the lift fits the product(s).
The items will usually be shipped directly from the closest warehouse to your location through our network of warehouses located in Melbourne.
In the unlikely circumstance where we require to transfer some stocks from interstate, the delivery may take longer than 3-5 business days. We aim to complete all deliveries within 7 business days and in the rare occasion that this is going to take longer, we will provide an update to our clients usually within 24 working hours from the time of order.
Regional Shipping
If your delivery address is outside our standard metropolitan delivery zone please mail us on info@shappa.com.au for a quote. If you have accidently selected our metro shipping rate for deliveries within a regional area, our friendly staff will give you a ring to work something out. We partner with major courier including CouriersPlease, TNT or Toll to make these regional deliveries and insure all products during regional transit for clients free of charge.
Assembly
All of our products are shipped flat-packed for ease of transport and to reduce the risk of damage in transit. Your ready-to-assemble furniture will be delivered to you with easy to follow assembly instructions. If you have any queries regarding assembly once you receive your product(s) please don’t hesitate to contact us for assistance.