1. Contact us
To begin the return process, please contact our customer support team at: info@shappa.com.au
We will review your application within 24 hours.
Include in email:
- Order number;
- Reason of return;
- Your address;
- Your contact information.
2. Prepare your package
Shappa covers the cost of return shipping. Upon initiating a return, we will send you pre-paid return labels or arrange for a courier to pick up the item directly from your location.
3. Receive a refund
Inspection and approval:
After receiving your return, a refund will be initiated to your original payment method. On average it takes 5-10 business days for the return to arrive.
Refund timeline:
Please allow up to 5 business days for the refund to be processed by your bank or credit card company.
Quick solutions for defects
In the case of a defective item, we aim to resolve the issue promptly. We can send a replacement part directly from our Melbourne warehouse, minimizing wait times and ensuring a quick resolution to any issues.
