Delivery

We offer FREE shipping within the main continent of Australia for most products. Most of our in-stock orders are shipped out in 1-2 business days. Delivery time within Australia is 3-6 days. Shipping time may vary due to unforeseen circumstances.

*Please note that during national holidays, inventory shortages, shipping and customs delays, extreme weather, and other scenarios that we have no control over, chances of your delivery getting delayed are high. We will appreciate your patience during those times.

Once your order has been dispatched from our warehouse you will receive an email with your tracking information and an SMS if you have provided a mobile number. This tracking information will update as soon as your parcel receives the initial scans by our couriers and then you can track your parcels progress online!

Our Free Delivery does not require a signature, and your order will be left on your doorstep. Kindly ensure to check your order's tracking number. It will include the expected delivery date as a guarantee of the receipt of your item. AU Post and Team Globle Express do not honor claims of lost packages if delivered to the correct address. Shappa will not be liable for such claims.

We are only able to ship Monitor Arms and Small Accessories to PO Boxes. The larger shipping size of desks, chairs and larger accessories means that we can only ship these to residential or commercial addresses.

We are unable to accommodate custom delivery requests, such as calling in advance or on arrival, scheduling specific delivery dates and times, or leaving the package in a specific location. Such requests can only be accommodated if a customer organises freight collection and services themselves.

Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.

You can select ‘authority to leave’ (ATL) in the checkout when placing an order. By doing so, our shipping carriers will leave the delivery at your unattended premises without requiring a signature to accept the delivery. Shappa, and its shipping carriers associated with the delivery of your parcel do not accept responsibility for any loss or damage that may result.

In certain instances, it may not be possible for a shipping carrier to leave a parcel with ATL instructions. For example where an address is in a secure building or complex and proper access to the address is not possible or there has not been sufficient instructions on where to leave the delivery.

All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you! We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via the Contact  page or email info@shappa.com.au directly within 2 business days of receiving your order.

Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.

We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.

If your order is more than 3 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.